We will issue all Tenants with the Government Information sheet by email on 1st May and also drop this into your Tenant Documents which you can see in your Arthur Occupant app.

On 1st May 2026 all existing assured shorthold tenancies will automatically convert to the new periodic tenancies, meaning they will roll on month by month with no fixed end date. The tenancy will continue until you or your Landlord ends it.

No, all existing tenancies and tenancy agreements will automatically transition to the new rules on 1st May. You will not need a new Agreement. We will issue all Tenants with the Government Information sheet by email on 1st May which provides information on the new rules. All other terms of your tenancy such as your monthly rent, reporting maintenance, looking after the property will remain the same.

To end your Tenancy after the 1st May, you will need to give a minimum of two months' written notice so the tenancy ends in line with your rental period. You can do this in your Arthur Occupancy app.

If you want to end your tenancy before the end of the required notice period, then this will need to be agreed by your landlord. If they agree to allow you to end your tenancy early, you will be required to pay the costs the Landlord incurs in reletting the room and all rent until we can find a new tenant.

If the landlord approves your request, we will begin advertising accordingly. If you would like to help speed up this process you can also look for a suitable tenant and send their details to us so we can discuss this with them, and ensure your room is presentable for viewings.

If the other tenants do not want to end the tenancy and would like to continue living in the property, then a replacement tenant will need to be found and a new Tenancy Agreement signed by everyone. There is a charge of £50 for changing a tenant on the Tenancy.

Once a new tenant has been found they will be required to pay a holding deposit and will need to be fully referenced before they can move in. There can be no gaps in the tenancy therefore they will need to move in the day after you move out, and they will need to pay their share of the deposit.

When you check out please ensure your room is cleaned to a professional standard and all your personal belongings have been removed. Items belonging to the landlord or that are stated on your check-in inventory must be left at the property.

Please leave your key in your room for us to collect during your check out inspection.

This inspection will take place shortly after you move out. Once completed we will then be in contact to discuss our findings at the check-out appointment and the return of your deposit.

We will complete a check-out inventory to ensure your room is left in good, clean condition. Once we have compared this to your check in inventory, we will be in contact with you to advise of any deductions that need to be made from your deposit. From this date it typically takes 10 working days to receive your deposit.

If you have opted for a cash deposit, we will be in touch to request your bank details for the remaining deposit to be refunded to you. If you have opted for a Reposit, you will receive an email from them after we make any deductions (if any) known to you.

If you now have a new bank account, the easiest way to update this is to register the new account through our direct debit system, Bottomline, using the following link:

Bottomline

Once you have done this, please let us know and we can cancel your previous subscription and create a new one using your new details.

A witness to the guarantor’s agreement is a legal requirement. If your Guarantor were to refute that they signed the agreement the witness can be contacted to confirm the Guarantor’s signature. Remember the witness can’t be you or a family member.

The reason you have not received your inventory yet is because we first need to wait for the previous tenant to move out so we can complete this. You will receive the inventory before or on the day you move in and you will have 7 days from your tenancy start date to ask us to make any amendments to it. Amendments will need to be evidenced with photos.

If you are unable to collect your key from us during our opening hours (Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm) we can arrange for your key to be left in our office at 10 Lockleaze Road, Horfield, BS7 9RR. You will need to undertake your Right to Rent check beforehand. Please let us know and we can arrange this and provide instructions for you.

As per the moving in process sheet given to you by our Lettings negotiator, it states:
Your holding deposit will NOT be refunded if:

• For any reason you change your mind and no longer want to rent the room or property
• You fail your right to rent checks
• You provide any false or misleading information to us before or during referencing, including not disclosing CCJs, debt and rent arrears or providing false references
• The Tenancy Agreement has not been entered into within 15 calendar days following the payment of the holding deposit (i.e. you delay providing any information requested). This can be extended if agreed by both parties.
• You fail to meet our rental affordability requirements: the annual rent (monthly rent x 12) must be less than 40% of your annual income before tax. A simple way to check this is to multiply the monthly rent by 30. Your annual income must be more than this amount. **A guarantor may be accepted if you do not meet this affordability check**

We stop advertising a room or property once a holding deposit has been paid and therefore if we are unable to proceed with your application for any of the above reasons, the landlord will have missed out on other potential tenants taking the property.

A Security deposit is in place to reimburse the landlord for any damages to the property or any cleaning needed and therefore is not a means of paying any outstanding rent.

All maintenance needs to be reported through the Arthur Occupant app. More information on this can be found here: Arthur Knowledge Base

Please provide photos and as much information as you can.

You can download the Arthur Occupant app here:

Arthur Occupant Google Play

Arthur Occupant IOS

For all problems with the app please visit: Arthur Knowledge Base

Yes, your Landlord can increase your rent once every year by providing you with a Section 13 rent increase notice. You will be given 2 months’ notice of the rent increase.

You will be able to request keeping a pet at the property, and the Landlord will need to consider your request and respond within 28 days. The Landlord will consider if the property is suitable and, for example, if you are living in an HMO we or your Landlord will need to ask all the other tenants if they have any allergies and if they are happy to have the pet in the house